Orders received before 1pm EST are processed the same day. Orders received after this cutoff and on weekends will be processed on the next business day. Orders typically ship about a week after processing.
Freight Damage / Concealed Damage:
It is the responsibility of the consignee to inspect & verify the condition & contents of order upon receipt of delivery. Damage of any kind or items lost during transit must be noted on delivery receipt. Without appropriate documentation, RGC cannot file a claim and therefore, cannot replace product.
Do not refuse entire shipment – only refuse damaged portion of shipment. When possible, provide photos of damaged goods and / or packaging.
Freight companies are not liable for concealed damage. Therefore, a claim for reimbursement cannot be filed by RGC with the carrier. For assistance with concealed damage, please contact RGC immediately upon finding.
RGC is not responsible for damaged or lost items on shipments billed Collect or 3rd Party.
Missing Items / Short Shipments:
RGC must be notified of any non-freight related shortages / missing items from order within 10 business days of invoice for resolution.
Original shipping costs of items are the responsibility of the purchaser. Shipping costs are non-refundable. RGC is not responsible for any product damage due to return shipping of product. Freight claims for damage reimbursement with the carrier of returned goods are the responsibility of the shipper & not the consignee, RGC.